Cross Creek Nursery West End - Rockville VA

Update: a team member did just reach out to me. Her name was Holly and she was very kind. She understood where I was coming from with the confusion of the signage, coached the team member and explained that typically there wouldn’t be push back when there is that level of confusion. I was refunded the 25% and she even threw in the butterfly bushes. Excellent customer care from Holly. After today I am done with cross creek. I used to love this place. I’ve spent $100s there. The first straw was bulk ordering compost which arrived with debris like glass, plastic, even nails in it. The last straw was today. They have a sign that says 25% off ALL… I repeat.. ALL perennials. I rack up $140 worth of plants and the young girl that checked me out says… oh sorry, only 10G perennials. Not perennial herbs or perennial shrubs. I pushed back and she doubled down “that’s what I was told”. It left a very bad taste in my mouth. This is classic false advertising. I asked another older employer who agreed with me, that it should be 25% off all of my perennials. Of course she went to tell the younger girl and the younger girl continued to push back. I never got the discount. After being a customer for years I’ll never go back. If $30 is worth losing a long time customer, I wish this business luck.

I visited Cross Creek twice within a week to purchase some new shrubs. I was very impressed with the large inventory, varieties of shrubs, saw shrubs I had never seen, and the service was outstanding. The signs they have posted on their plants and shrubs are very helpful in making selections without digging into pots to find a small tag and have to look up the information on my phone to know if it would be compatible for my yard. I was helped by Robert yesterday. He was very helpful and polite and and patient with me taking time to make my choices. Thanks, Robert! Last week I was helped by another gentleman, unfortunately I didn't get his name, and he provided me with the same excellent service. Both men picked up and placed the heavy shrubs on my cart. They explained how my delivery would be stored and what to expect upon delivery and installation. This nursery is definitely a 5 star business. Thanks for all your help and I look forward to the delivery and installation of my choices.

My husband and I recently had our 25 year old landscaping replaced. Starting with our initial consult with Joann to the install with Austin and his crew, everyone was AMAZING! The process was seamless. They came out twice to do herbicide treatments before killing the grass, weeds and ground cover. They were always on time and communication was superb. All of the work was finished in a day! The beds all look stunning! I highly recommend using Cross Creek Nursery for all of your Landscaping needs!

I just love coming to Cross Creek! The people are wonderful.. knowledge, AMAZING! The plant and tree selection is so great. I feel at peace coming here. 100% recommend!

I’ve been going to this place since they’ve open here near my place. They always have a great selection of plants for every season of the year and all are healthy and I never seen it neglected and dying. Yesterday I came to check them out to see what they have for fall plants and I’m so happy that it’s a one stop shop for me for they also have some pumpkins and etc. The prices are pretty good too.