Paradise Plants Home & Garden - Hilo HI

My partner and I have spent thousands of dollars at Paradise Plants over the years on plants, planters, and furniture, which is why this experience was so disappointing. As a matter of fact, we’ve even received and used gift cards from loved ones over the years because they knew how much we loved shopping here. Today, we were prepared to purchase SIX planters totaling over $750. We politely asked whether a bulk discount might be possible because of the size of the order. The owner offered 10%, which I genuinely thanked her for. We then respectfully asked whether she would consider 15% to help close the purchase. To be very clear, I was not offended whatsoever by being told “no.” Businesses have every right to price their products however they choose. What offended me was how calloused and dismissive the interaction became afterward. We were essentially mocked for even asking, told the 10% was already “very generous,” and lectured about how their products are already “well-priced.” Respectfully, I disagree. Some of the lightweight plastic planters there are priced well over $175. Again, this was not about entitlement to a discount. It was about basic customer interaction and respect. We approached the conversation kindly and respectfully, expressed gratitude, and were prepared to spend a substantial amount of money as longtime repeat customers. Instead, we left feeling entirely brushed off, unwelcome, and genuinely turned off by the attitude we received. The experience felt especially unfortunate because we had brought family visiting from out of town for their first experience there. Unfortunately, after years of supporting this business, we will not be returning.

Great variety of Tropical flowers and plants. They sell Beautiful Furniture as well $$$

Worst service ever sold me a broken 1400$ bed i paid cash for was supposed to come deliver and set up i had to go pick it up becuse of their incompetence. Once i asked to speak to someone about a refund or potential swap because i did indeed want the bed frame or or at least something to sleep on and basically told me deal with it nothing they could or were willing to do, and refer their refund policy that they neglected to give me as well as an receipt, Couldn't even send someone down to help a brother out when i offered to pay for labor and time. Robbery and false advertisement. My Lawyers contacted. Manager super rude and definitely needs to learn to properly run a business. Because they do not put the customer first, proceeded to tell me they make all these big sales all the time and I'm not important. Yet couldn't even have the 1400 on hand upon arrival for return, will definitely be buying this business considering the debt they have. terrible staff. Will never refer anyone to them.

Got eight orchids plus other plants here on a vacation from Alaska. The certified orchids were expertly wrapped by the staff there, and a quick stop by the state agri department got the rest certified in a flash. We packed it all up and took it as checked baggage home and they're all doing amazing! One of the orchids just opened a new flower.

Stopped into the store to check on some pricing for Citrus plants I used to be in the furniture business and I have always heard that they had furniture as well. Well I'll tell you not only were the plants more affordable than anywhere else in town for the same plants also they had a huge selection of furniture tables wood items I'll tell you it was a really really nice store. And best thing you'll be supporting locally owned business.