Kiefer Landscaping Inc - Durham NC

Wowza. Are negative stars available? Terrible customer service from the new landscaping design consultant. If you want professional help with your garden, look elsewhere. I believe the owner of this business used to do the landscaping consultation services, but has now hired out the work to a subcontractor. The new business model is client unfriendly, at best. First, you are supposed to prepay for designer to come out to your property for a consult, then you pay again for another visit to actually create a design plan. These two prepaid service fees will cost $1,000 and were promised to occur within 2 weeks. More than 4 weeks later, we are still chasing after the prepaid services. And we are absolutely going to miss the spring planting window because there's no design to review. More than fair to say transparency on multiple prepaid fees and timeline to actually put shovels in the ground would have been a better path to building trust with customers. PS -- design consultant actually said in email "we are the most expensive because it's a privilege to work with us.". No, sorry, it's a privilege to have loyal customers because you treat them with respect.

I love coming to Kiefer Nursery. They always have the healthiest looking plants, not to mention it is just a beautiful place to walk around and spend time in. Staff is knowledgeable and has helped me numerous times as we navigate a big landscaping project. They even have delivered and planted a large selection of trees for us and did a beautiful job. Highly highly recommend!

Lovely hidden paradise in town! Lots of ornamental trees and shrubs, along with smaller 1qt plants for my container gardening. Larger than it looks from the street. I knew they did commercial and residential installations, inc. water features, but didn't know they had a lovely retail nursery as well. A beautiful relaxing place to stroll around for inspiration.

Trustworthy, high quality work and follow-up. We used Kiefer Landscaping (with Matt leading) for our custom home build in North Durham. We wanted to rely heavily on natives and naturalistic landscaping. We've loved going to their nursery for years, admiring its design and selection, so we were excited to include Kiefer in our bid process for all our landscaping at our wooded home. Our project is not a "straight forward" project by any means. Additionally, we built during Covid. Matt and the team at Kiefer did a bunch of design work up front that helped us immensely in visualizing the space and they executed at a high level of quality. They went above and beyond in their work on grading and fixing up some areas of the land that had been left badly from initial clearing/grading and came back several times to ensure the work held up -- especially in our garden area. They are honest and live up to their word about fixing issues. Matt has been available whenever we aren't sure if a plant is dying and in helping us figure out how to care for new sod. Construction and landscaping is a people business. Its messy and tough to predict. You need partners who are professional, responsive, and stand by their work even after they are paid. Kiefer is all that and more. You should definitely work with them.

This is the most beautiful garden center that I have ever seen and the staff is so friendly and helpful. They have koi, every flower imaginable and even tadpoles and the whole place is like a beautiful oasis. I live in Clayton but this is my new store for my garden. I should have taken pictures. Go visit all plant ladies!